Shipping policy

At Nutri Grow, we are committed to delivering your order quickly and safely across Pakistan.

Processing Time

  • Orders are processed within 24 hours after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

  • Standard Delivery: 2–5 business days
  • Remote Areas: 4–7 business days

Delivery times may vary depending on your location and courier availability.

Shipping Charges

  • Shipping charges are calculated at checkout.
  • Free shipping may be available during special promotions or on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a tracking number via SMS, WhatsApp, or email (where applicable).

Delivery Attempts

Please ensure your shipping address and contact number are correct. If the courier cannot reach you after multiple attempts, your order may be returned to us.

Delays

Unexpected delays due to weather, holidays, or courier issues may occur. We appreciate your patience and understanding.

Return & Refund Policy

Return & Refund Policy – Nutri Grow

Your satisfaction is important to us.

Eligibility for Returns

You may request a return if:

  • You received the wrong product.
  • The product arrived damaged or defective.
  • The item is unopened, unused, and in its original packaging.

Return Request Period

Please contact us within 7 days of receiving your order.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Opened or used supplements.
  • Products with broken safety seals.
  • Items damaged due to misuse.
  • Products returned after 7 days.

Refund Process

Once we receive and inspect the returned item:

  • Approved refunds will be processed within 5–7 business days.
  • Refunds will be issued using the original payment method or bank transfer, depending on the payment option used.

Return Shipping

  • If the mistake is ours (wrong or damaged product), Nutri Grow will cover the return shipping cost.
  • If the return is due to a change of mind, the customer is responsible for return shipping charges.

Return Policy

Returns – Nutri Grow

If you need to return an item:

  1. Contact our customer support within 7 days of delivery.
  2. Provide your order number and clear photos (if the item is damaged or incorrect).
  3. Wait for return approval before sending the product back.
  4. Pack the item securely in its original packaging.
  5. Once received and inspected, we will process your replacement or refund.

We reserve the right to refuse returns that do not meet our return requirements.

Customer Support

If you have any questions regarding shipping, returns, or refunds, please contact our customer support team.

Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM (PKT)

Thank you for choosing Nutri Grow. We appreciate your trust and look forward to serving you.